If your order has a problem,contact us by email or through the contact page.DO NOT ship back products without a uthorization through the return process.We can reslove all issues with you quickly .
Received defective product?
Received the wrong product?
Received a product as not the same as described?
Solution: We replace it!
If you received your product from us with above issuse,please hold the product and all packaging.With your cooperation and photo of your package and item we will investigate.Offer a solution and ship out any replacements needed.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
If you don't like your product and would like to ask for a refund, you have to send it back by yourself and afford the shipping fee,no other fee!
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items),Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.For exchanges, you have to afford the shipping fee that send it back but no other fees!
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.